PRIVACY POLICY
Last updated: 26 March 2026
Language 360 provides speech and language support services, including online assessments, therapy resources, and a parent portal (the "Services").
We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you use our website, app, and services. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR). By using our Services, you agree to this Privacy Policy.
1. What Information We Collect
A) Personal Information
We may collect:
• Parent or caregiver name
• Email address and contact details
• Billing and payment information
• Account login details
B) Child Information (Provided by Parents/Carers)
To deliver our services, we may collect:
• Child's name and age
• Developmental history and background information
• Assessment results and reports
• Notes related to speech and language development
This information is only collected with parent or legal guardian consent.
C) Assessment & Interaction Data
• Information shared during online assessments
• Responses, activities, and progress within the app
• Communication with speech pathologists or support team
D) Technical Information
• IP address
• Device type and browser
• Usage data (pages visited, session duration)
• Cookies and analytics data
E) Payment Information
If you make a purchase:
• Payment details and transaction history
(Processed securely via third-party providers such as Stripe or similar platforms)
2. How We Collect Your Information
We collect information when you:
• Book an assessment
• Create an account or use the app
• Complete intake forms
• Participate in assessments
• Purchase toolkit or modules
• Contact us for support
• Visit our website (via cookies and analytics tools)
3. Why We Collect and Use Your Information
We use your information to:
• Provide speech and language assessment services
• Deliver personalized recommendations and modules
• Support your child's development through our platform
• Communicate with you about your account or services
• Process payments and orders
• Improve our services and user experience
• Comply with legal and regulatory requirements
We do not sell your personal data.
4. Use of Tracking Technologies
We may use:
• Meta Pixel & LinkedIn Insight Tag – to measure advertising performance
• Google Analytics – to understand how users interact with our website
These tools help us improve our services and reach families who may benefit from Language 360.
You can manage your preferences through your browser or ad platform settings.
5. Legal Basis for Processing (GDPR/UK Users)
If you are located in the EU or UK, we process your data based on:
• Consent – for cookies and marketing
• Contractual necessity – to provide services you request
• Legitimate interests – to improve and secure our services
• Legal obligations – where required by law
6. Disclosure of Personal Information
We may share your information with:
• Service providers (hosting, analytics, payment processors)
• Qualified speech pathologists delivering services
• Technology providers supporting our platform
• Legal authorities when required
Some providers may be located overseas. We take reasonable steps to ensure your data is handled securely and in accordance with applicable laws.
7. Data Storage and Security
We take reasonable steps to protect your information, including:
• Secure servers and restricted access
• Encryption of data in transit
• Regular monitoring and system updates
While we take care to protect your data, no system is completely secure.
8. Access, Correction, and Your Rights
You have the right to:
• Access your personal information
• Request corrections
• Request deletion (where applicable)
• Withdraw consent for certain uses
• Opt out of marketing communications
To exercise your rights, please contact us (see Section 14).
9. Cookies and Consent
We use cookies to:
• Improve website functionality
• Understand user behavior
• Enhance your experience
For EU/UK users, we request consent before using non-essential cookies.
You can disable cookies in your browser settings, though some features may be affected.
10. Data Retention
We retain your information:
• While your account is active
• As needed to provide services
• As required by law
When no longer needed, data is securely deleted.
11. Children's Privacy
Language 360 services are used by parents or caregivers, not directly by children.
We only collect information about children with parental or guardian consent, and solely for the purpose of providing speech and language support.
If you believe information has been collected without proper consent, please contact us immediately.
12. Third-Party Services
We may use trusted third-party services for:
• Hosting
• Payments
• Analytics
• Communication
Each provider has its own privacy policy, and we recommend reviewing them if needed.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Any significant changes will be communicated via our website or email.
The "Last updated" date reflects the most recent version.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Language 360 Team
If you are not satisfied with our response, you may contact your local data protection authority.